Service and Maintenance Terms and Conditions

Service & Maintenance (Terms & Conditions)

These are the standard Terms and Conditions which apply to all GlowPlus Contracts entered into with us, Glow Heating Services, a company registered in England and Wales under company number 12512617, whose registered office is at 31 Worcester Close, Lincoln, LN4 2TY (“we/us/our”).

Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Consumer” is as defined in the Consumer Rights Act 2015;

“Equipment” means the boiler and/or central heating system and/or plumbing system to be serviced by us as listed in the Contract in addition to new or replacement equipment or parts supplied by us in our provision of the Services;

“First Service” means our first visit to you after you enter into a GlowPlus Contract with us, to check and confirm whether we can cover you;

“Materials” means the materials required for the provision of the Services which we will supply, where applicable, as specified in the Quotation

“Property” means the building, including any attached garage or conservatory, where the Services are to be carried out;

“Repair” means to fix your Equipment following a fault or breakdown;

“Replace” means us replacing your Equipment or parts with a standard alternative. We will provide replacements with similar functionality but not necessarily an identical make, model or type of fitting;

“Services” means the services including but not limited to powerflush, boiler repair, installation or boiler services to be provided by us to you as detailed in clause 5 below; and

“Service Fee” means a fixed sum to be paid by you to us for the Services, in accordance with the Contract.

Unless the context otherwise requires, each reference in these Terms and Conditions to:


“writing” and “written” includes emails and text messages;


“you” and “your” means the Consumer or business customer named in the Contract, together with anyone that normally lives at the Property, including any tenants. Only the person(s) named in the Contract can amend or cancel it;


“Contract” is a reference to the GlowPlus Bronze, Silver, Gold, Platinum or Home Service and Maintenance contract entered into between you and us which incorporates, and is subject to, these Terms and Conditions;


“Terms and Conditions” is a reference to these Terms & Conditions as may be amended or supplemented at the relevant time;


any reference to “working days” means Monday to Friday, 8am – 5.30pm, excluding public holidays;


a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time; and


a clause is a reference to a clause of these Terms and Conditions.

The headings used in these Terms and Conditions